We aim to handle and resolve grievances and complaints in a confidential, fair and timely manner. We strive to use the feedback given to Jabiru REspec as a tool to improve and strengthen our practice.
If you are dissatisfied with any part of Jabiru’s service, please refer your concern, in the first instance, to the Program Worker. If you do not feel comfortable talking with the Program worker and you feel comfortable raising the issue with another Jabiru REspec worker, please feel free to do so.
If discussion with the Program Worker does not resolve the issue, please contact the Jabiru’s Associate Director, Anna Spencer, or Jabiru’s Director, Ken Morris, on 3269 0044 during office hours.
If a problem is still not resolved by discussions with Jabiru staff, you may wish to express your concern directly to the Jabiru Board through its Secretary, whose contact details will be made available to you.
Please remember that you are welcome to bring a support person, friend or family member or support worker with you for these conversations to make you more comfortable.